Case Scenario VII. Using Instant Messaging to increase your productivity
If you utilize Microsoft Lync 2010 and sync it with Outlook 2010, you are able to use instant messaging with Outlook Contacts as long as they have Microsoft Lync. With this, you can view the status of the person, instant message, send an E-mail, even organize meeting requests.
i. Using the Business card on Address book
a. When sending an E-mail to a known recipient in your address book, you are able to just put your mouse cursor over the name and their business card will show as well as their current status.
b. If the recipient is online, you may instant message them instead of sending an E-mail. To send an instant message, you can just click the Lync message.
Tip*** On Outlook 2010, you may view the record of Lync 2010 instant messages.
ii. Using Frequent Contacts
a. Open Outlook and there is a section for frequent contacts by the task bars. Put your cursor over the recipient you would like to communicate with.
b. If the business card appears, click on [Call] to contact the person and Lync window will appear allowing you to call the person.
Tip*** If you can’t view the frequent contacts, go to [View] tab -> [Layout] group -> [To-do Bar] -> Select [Quick Contacts]